Privacy Policy

Last Updated: January 2025

At Exceptional Trailer Sales Ltd, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

We may collect the following types of information from you:

Personal Information:
Full name, email address, phone number, billing and shipping address, and payment details when you place an order or create an account.
Non-Personal Information:
Browser type, device information, IP address, location data, and website usage patterns.
Cookies and Tracking Technologies:
We use cookies to personalize your experience, analyze website traffic, and offer relevant product recommendations.

2. How We Use Your Information

We use the information collected for purposes including:

Processing and fulfilling your orders efficiently.
Communicating order updates, shipping details, and account information.
Providing responsive and reliable customer support.
Improving website functionality and user experience.
Sending promotional offers, new product updates, and newsletters (only if you opt in).

3. How We Protect Your Information

We take data protection seriously. All personal information is stored securely, and transactions are processed through encrypted servers. We use firewalls, SSL encryption, and access control protocols to prevent unauthorized access, disclosure, alteration, or destruction of your personal data.

4. Sharing Your Information

We do not sell or rent your personal information. We may share necessary details with trusted third-party service providers—such as payment processors and delivery partners—strictly for business purposes and under confidentiality agreements.

5. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction or deletion of inaccurate information.
Opt out of receiving marketing emails at any time.
Withdraw your consent to data processing where applicable.

For any data-related requests, contact us at: info@exceptionaltrailers.com

6. Cookies

Our website uses cookies to:

Improve your browsing experience.
Remember your preferences.
Provide personalized offers and recommendations.

You can choose to disable cookies through your browser settings. However, some features of the website may not function properly without them.

7. Third-Party Links

Our website may contain links to other websites or services. Please note that we are not responsible for the privacy practices of external websites. We encourage you to review their privacy policies before sharing any personal information.

8. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for legal reasons. All updates will be posted on this page with a new “Last Updated” date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Exceptional Trailer Sales Ltd
📍 40 East Carlton Park, East Carlton, Market Harborough, Leics, LE16 8YE, GB
📧 Email: info@exceptionaltrailers.com